So ive been a yotube red member for about 2 and a half years. Primarily for playback and downloads....

Theres been a glitch where some songs do not play when in the background, while others will... I have been reporting this for over a year....

I honestly find it annoying to go on about things when half my favorite songs that help destress me are not able to play in the background, despite how i have paid a membership fee to enable that...

I did finaly get feedup i did go to the help chat and spent an hour (though help app did crash my phone 3 times after 30 mins resulting in all my work with James D. being clt alt Deleted...

After this i tryed to get back with him but apperently theres no way to be transfered to the person you had......

Which honestly made my blood boil because i have a senior thesis due in a few days and a physics test tomorrow, and this music is my life and all this pain and toil despite the fact I spent MY MONEY for access to it...

Dude youtube you need to fix your dame app... in fact here let me make a list which could help you atleast help yourself

1.MAKE REPORTING SHIT MORE EASY AND ROBUST.... make it so we can send a video of the issue because alot of the issues are not a screenshot fits all issue...... (https://youtu.be/bdc1kn_ytmA) a way to fix this is add a report bug button under the settings tab in videos and allowing users using the help chat send videos and photos....

2.add insentive to reporting bugs and glitches...were there is a will there is a way, if you gave out single day youtube red membership for vaild youtube bugs or anything really...something like a mark by there name after enoguht bug reports or for finding a big glitch.....

maybe convert the failed abortion that was youtube heros and focus it on bug/glitch finding and yotube format improvements....

3.Make it so the engineering team and the costumer support team are more intergrated, so like you know if i reported a bug, the person trying to help me can get an informed answer from the engineering team...

youtube i love you man, but you need serious help...