This post has been de-listed
It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.
So Iâve exhausted every option I can think of on this. My wifeâs profile was deleted by our 5 year old. When she created the account years ago, she signed up with a email she has no idea she used. We think she used the âcreate a Microsoft live accountâ and it gave her a outlook email address, but it was never used so we donât even know the email address. The other issue is we moved about 5 hours away, and we changed our mobile numbers instead of porting them. So we canât use the old phone number to get into the account. Why canât we just use her gamertag to say forgot password and then answer security questions? Is the account gone forever? I can see her on my friends list and itâs so aggravating because it shows no details what so ever. Any ideas?
Yikes. I think you need to put the Spurs in the ground there bud. Spare parts.
Right. I agree. But they could at least ask security questions along with the gamertag for this exact purpose. I mean an email is just a username. Why canât we just go to live type in the gamertag and hit forgot password and answer security questions like you would with an email? Thatâs what kills me. I really appreciate all your suggestions and help though!
Yeah I saw that instruction earlier. Unfortunately for that to work, you have to still be signed into the account on the Xbox
So update. I went to the gamertag lookup on Xbox website and it said her gamertag doesnât exist and says âyou should claim itâ But sheâs still showing as one of my friends. Now Iâm really confused
Nope just the Xbox one.
Nah never needed the receipts. Iâm the main account, which we purchase everything through my gamertag. Just so happened she was signed in and made some purchases through her gamertag thinking we were under mine. Wasnât a big deal, until our kid deleted her damn profile.
Yeah I just got done with the support and no go. They said âweâre sending a code to the email and phone number associated with your accountâ Like ummm this is why weâre talking...we donât know the email and the phone number has changed. Basically got told tough shit. I just think itâs crazy they still havenât allowed us to use the gamertag as a username to try and sign in
Subreddit
Post Details
- Posted
- 4 years ago
- Reddit URL
- View post on reddit.com
- External URL
- reddit.com/r/xboxone/com...
God thatâs so frustrating. Literally all the digital games is just hundreds of dollars wasted now.