Hi all,

Hope everyone is having a fantastic day whether you’re neck deep in a murloc brawl, or just perusing the internets from work.

We just wanted to take a quick moment to discuss feedback, specifically for our Support team. Oftentimes our Support team receives feedback from you on how our Game Masters are doing. That is a great thing and, good or bad, we appreciate it more than you know. After you contact support and your ticket is addressed an email should be sent which will include a link to the ticket status page where your contact history is recorded. If you don’t receive an email, you can still get there directly by visiting the ticket status page linked above. There you can reopen a recently answered ticket if you still need additional help, or you can mark it as resolved if you don’t. Once marked resolved you’ll have an option to fill out a survey to let us know how we did!

Those surveys are sent directly to the Game Master’s supervisor where it will be reviewed. The feedback you provide is used to either encourage epic customer support by giving kudos or to provide coaching to improve those interactions going forward in cases where you felt that your issue wasn’t properly addressed. This applies primarily to the rep but the information is also used to improve our Support department's overall responses and procedures. Please note, that although all feedback is appreciated – suggestions about things you’d like to see implemented in the game and/or process improvements should be directed to us via the channels we highlight here.

Thanks for reading <3

Araxom, and the rest of the BlizzardCS Support gang

P.S. If you ever come across my responses here and would like to let Blizz know how I'm doing, you can do so here =)