I work in OPD where we take the online orders out to customers. I'm very close to quitting. Been here 5 months as of the 18th. Never had two consecutive days off unless I decided to take a point.

I live 45 minutes away but get scheduled to close the department (9/10pm) then open it the next morning (5/6am). Which means by the time I get home I have less than 7 hours to eat dinner and wind down before going to sleep just to sleep through my alarm because I didn't get enough sleep. Then I use 15 minutes of PPTO because I'm going to be late.

They do that to my schedule twice a week at least so I never have any PPTO time to use in case anything else comes up.

Everything is broken. We need keycards to exit/enter the dispensing door. We have about 5 and two aren't broken, two don't work at all and one is broken off the keyring. There's a box with 64 slots for cards but most are empty at all times so idk when the last time they replaced any cards. Half of those zebra handheld devices have broken screens. no power button, no scan button or combination of both. Several carts are busted and can't be pulled with one of those removable handles because they pop right out.

Our freezer door has been off/on broken for a month now. Half the time when it can be opened there is an inch tall later of ice right behind the door and the entire floor is either slick with ice or looks like it has been snowing inside there.

Yesterday the freezer door broke again, the cooler door broke and the door we take orders out through broke. Only the cooler door was fixed today because it was just a piece that feel off (again).

On top of all that we have this team lead. We'll call her Sarah because that's the first name I thought of. Sarah spent the day today on her phone or talking to someone only stopping to tell us to work faster before going back to talking or texting. We were short staffed af today, struggling to get orders out because half the customer's stuff hadn't been staged yet and we have to go to another freezer for some of the items. Right after one of us realized it was going to be 3 of us (not including Sarah) and all of us were still going to have both our breaks coming up he went and told her we were going to need help. Her response was to pull someone off shopping orders and send her back there to us before going to her car and CALLING the work phone (used for customers that can't use the app to check in for any reason) to tell us that's she's tired so she'll be going home early and going to bed.

I've noticed that when our other TL is around, she doesn't do any of that. She's off doing things and being nice. When the other TL and couch aren't there she just stands around telling us to not stand around even though everyone but her is doing something.

They also scheduled a single person to run the department for the last hour tonight (9 pm-10 pm alone). That person being a minor so any order with alcohol she couldn't even touch. When I clocked out at 9 she was left alone with multiple customers already waiting to get their orders that weren't even prepped yet.

I've already been injured at work once, thought my hand was broken, due to the ramp we use to roll orders out being damaged. I've slipped and fallen in the freezer before because everything is coated in ice. Always exhausted because I'm not given time to rest between shifts. No PPTO because I sleep through my alarms after being given a handful of hours to sleep on. At 5 points because I can't get a day off.

I even put in to have my birthday off, the ONLY day I've ever asked off for any job, and that got denied nearly instantly. Instead they decided I'd have the day before and the day after my birthday off.

It's almost like it's being done on purpose. I find it hard to believe it's an accident that my schedule looks like this every single week for 5 months.

Edit: Forgot to mention, after Sarah left she called back in about an hour later to have one of us do all the things on the computer that she forgot to do before she left early.