Hi,

I'm new to 5G home internet with their premium plan. Upon sign up some fishy stuff happened, it advertised 1000mbps speeds for my location ( non rural suburb of a major city), but during the sign up process it dropped me down to a max of 300mbps. They assured me if I had access to higher bands it'd go above the 300. They sent out a ARC-XCI55AX which is getting around 300mbps pretty consistently. I started getting suspicious when I started getting speed test results right at exactly 300mbps multiple times. Sometimes it goes over by a few mbps, but never goes way above 300mbps. I am in an area that I believe has strong high band 5GUW. I get it on my phone in my home and get 650mbps when not on wifi. Verizon says they aren't capping my speeds but I have strong doubts about that. They decided to send out an E3200 wifi extender claiming that might help me access the high band signal to boost my speed but I don't think that will work either. I think it's a setting or speed tier plan on my account that is blocking me from accessing the high band signal. Any idea what might be going on, is there a setting within the ARC gateway that would only allow it to pull from the high band signals?