https://inspicio.verizonwireless.com/mobile/indexChat.html?p=CHAT-457d0d52-522c-42;HNSFsGohDJhx31lR3Hv_9Q&q=Y#/payment

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Hi there Internet! I was upgrading my family's plan today and taking advantage of the Note 9 offers, when I saw the outrageous tax 18%!! I used the chat service to figure this out and the convo went like this:

Hi! How can I help you today?

You

Hi! I noticed that the tax was way more than the 8% sales tax. What is the breakdown of that

Verizon

Hi, Welcome to the Verizon Sales Team. I can assist you in placing your order today. May I have your name?

You

u/Moonman0922

Verizon

Hi. How may I assist you today?

You

Hi! I noticed that the tax was way more than the 8% sales tax. What is the breakdown of that

Verizon

Are you upgrading?

You

yes!

Verizon

Part of what you are seeing is a 30.00 upgrade fee

You

The fees are shown separately though. This says $90 in upgrade fees and $231 in assorted taxes and fees

Verizon

The taxes are also on the upgrade fee

You

that is still double the sales tax. All the phones at their discounted prices add up to 1890. New York sales tax is 8%. That means that tax should be $151.20

Verizon

Let me build the order on my end and see, May I have your phone number to pull up your account?

You

sure 202 465 1111

You

also there are 4 trade ins

Verizon

I have just sent you a six (6) digit pin number to your cellular phone. Please open your text messages and provide me, in the chat window, that six (6) digit number.

You

(The code)

Verizon

How many lines were you upgrading?

You

All 3

Verizon

And which devices, I don't have your cart, I'm sorry

You

OK, 3 Samsung Note 9 phones

Verizon

What color for the ****

You

Blue

Verizon

****?

You

2 others were both black

Verizon

Ok thank you

You

the trade ins were totaled at 410

Verizon

Ok, so those will apply in about 2 billing cycles, is that a problem?

You

No but will they cover the two months prior at that point

Verizon

Yes they will, it's backdated to today.

You

As in, Will the end price still be the same as if it had been taken off first

You

ok

Verizon

:)

Verizon

Were all of the phoens the 128gb?

You

Yes

Verizon

ok

Verizon

What accessories have you looked into for those phones. We can get three cases and I can get the upgrade fees waived for you.

You

For free?

Verizon

The cases you will have to buy, but it will save you the 90.00 on the upgrade fees

Verizon

It's totally up to you.

You

give me two seconds!!

Verizon

I can lend you two seconds

You

Thanks!!

Verizon

:)

You

I think we'll pass on that.

Verizon

ok no worries,

Verizon

Did you have Total due today<br/><br/><br/>$337.20

You

almost, 321.75

Verizon

Verify the shipping address?

You

(No one needs to know this!!!!)

Verizon

That's what I have.

You

OK

Verizon

:)

Verizon

Happy Thanksgiving, I waived the upgrade fees

Verizon

Total due today<br/><br/><br/>$304.80

You

Thank You!

You

Do I just refresh the page?

Verizon

I waived the upgrade fee on one of the devices

You

Thank you again! You were a great help! I hope that you get home in time for a dinner with your family!

Verizon

Give me one moment

Verizon

Total due today<br/><br/><br/>$304.80

You

OK!

Verizon

NOW!!! The Amount I'm Listing is BEFORE the DISCOUNT

You

ok

Verizon

Monthly payments are based on the retail price of the device, $999.99, divided into 24 payments. You have a $0 upgrade fee per line due today. Your first device payment of $41.81 will be included on your next bill. Your monthly recurring device payment will be $41.66/month for the remaining 23 payments. Once the device is paid in full, you own the device. You must sign a 24-month device payment agreement. Your new Customer Agreement will begin when your equipment is activated in our system, which typically occurs on the day it is delivered to you. You can return your device within 14 days of delivery. A $50 restock fee automatically applies (excluding Hawaii) to all device returns and exchanges.

You

OK! Sounds Good!

Verizon

Please <a href="[https://inspicio.verizonwireless.com/mobile/indexChat.html?p=CHAT-457d0d52-522c-42;HNSFsGohDJhx31lR3Hv\_9Q&q=Y#/payment](https://inspicio.verizonwireless.com/mobile/indexChat.html?p=CHAT-457d0d52-522c-42;HNSFsGohDJhx31lR3Hv_9Q&q=Y#/payment)" target="\_parent">Click Here</a> to enter your payment information. Once your payment information is entered, it will be submitted automatically.

**************

This seemed REALLY sketchy. Especially the need for her to get the code that is for No one but me. Also the final url looks like a Phishing mirror. Could anyone help?

EDIT: Thank you so much for all the help! I really appreciate it!