We purchased new phones on 11/22 and wanted to port in our numbers from our old carrier. We were told this would be no problem and would take 4-34 hours. That wasn’t an issue for us so we went ahead and started the port process on 11/22. 11/23 comes and still no service, figured Verizon was closed for the holiday, nothing to worry about. 11/24, still no service so decided to give them a call. Finally get ahold of someone in their porting department and they state that our old carrier had refused to port over the numbers. So we called up our old carrier and they state that they had authorized the port on 11/22 which is why we no longer had service on our old phones and they decided to call Verizon to see what was going on. Then they patched me into the call so that the Verizon rep could explain what was going on.

Now the rep states that our old carrier had authorized the porting but that it was too late in the day on 11/22 for them to do the port. We’re in WA so we’re on PST, I get that they are on EST but their sales reps should have explained that this would be an issue. Then the rep goes on to tell us that we’re scheduled for activation on 11/27, nearly a week after we requested the porting. She explains that it’s 1-2 business days to process and then another 4-24 hours for them to port. No one at any point told us that it would take nearly a week to port our numbers over.

Now we’re stuck with paper weights and no way to make or receive calls for nearly a week. And they want to charge $35 a line for activation? This is bs, but we can’t go back to our old carrier or find another carrier because Verizon hasn’t finished the porting so they can’t give us a pin for the port.