I asked my friend to spot me some cash. He said he'd shoot me 20$. Cool. PayPal or venmo? he says. Thinking it would be quick and easy I tell him I'm setting up a venmo account. Use Facebook to sign up. Cool there's my 20$. I wake up the next day and, using the same device I used the day before, try to sign in. It says I'm trying to use a new device so needs to verify its me. Again, cool. Np. Except....the only option it's giving me is a Yahoo email I havnt used in 10 years and don't know the password to. Long story short on that end I'll have to pay Yahoo 5$ to talk to someone to change the password since I don't have the phone number Yahoo wants and havnt in a decade. I submit a help request to venmo. The account specialist that gets back to me is calling me Dave (my name is Ashley) and saying she can't unlock my account. I tell her my account is not locked and also my name is not Dave. I just need a different way to get an authorization code like maybe taking a picture with my state ID or something. We go back and forth about 5 times her saying she can't unlock my account. Again, my account is not locked. Finally she just says "there are no funds in your account and this matter is closed". There is absolutely 20$ in my account. My friend can screen shot the transaction from his end if he needs to I'm sure. I don't think this lady was even looking at the right person/account. I'm going to have to pay Yahoo 5$ to get access to this email that I never set as an alternate way of contacting me. I don't even know how venmo had that email. This is very frustrating. The account lady was rude and also very unhelpful. Has anyone run in to anything like this? Is there a way to talk to someone over the phone?