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Sr. Technical Support for Loyalty Programs
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Job description This position is with a world leader in gaming entertainment, offering a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. We’re licensed in 240 gaming jurisdictions and operate in 90 countries around the world, with a team of over 3000 employees who deliver outstanding results by pushing the boundaries of innovation, creativity and technology. Since our humble beginnings in 1953, we’ve been driven by a desire to create the world’s greatest gaming experience, every day.

Summary:

This position is responsible for providing highly technical service level support, project management and custom software solutions for OASIS accounting, slot management, and Oasis Loyalty (currently HALo from House Advantage) systems. In addition to being technically savvy, this person must be a goal oriented self-starter with high energy levels. You will be part of a technical team responsible for supporting, troubleshooting and resolving complex problems with data integrity, OASIS program functionality, ATI game software and hardware, and Microsoft solutions expert.

What You’ll Do:

Provides 24 hour support to NSSC (National Service Support Center), field technicians, and customers. May provide on-call support.

Applies knowledge of complex database and OO concepts to support clients’ implementations of the company's interfaces.

Will apply knowledge of principles, practices, and procedures of SQL to the completion of moderately difficult assignments, work with minimum supervision, and confer with superiors on unusual matters.

Understands and can troubleshoot SQL stored procedures (Programming).

What We’re Looking For:

Bachelor’s degree in Computer Science or related field, or its equivalent Experience with database platforms (i.e. MS SQL (preferred) or PostgreSQL, MySQL or VMware or Oracle DBMS knowledge). Possesses significant knowledge of complex database and OO concepts.

Minimum of 3 years of experience in a related technical service and support role and casino operations

Ability to read and understand source code (.NET, etc.)

MSCA: SQL or MCSE: Data Management or equivalent strongly preferred.

Must have worked with some form of loyalty program in the past.

Send your resume to [email protected]

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7 years ago