I’ve received over 5 complaints from buyers stating their packages are arriving opened, and contents...

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I’ve received over 5 complaints from buyers stating their packages are arriving opened, and contents missing. USPS claim portal “unavailable”. What can I do?

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I have pictures of the packaging and a customer also sent me a video of their driver slamming their extremely damaged package on their doorstep.

Edit, since there seems to be a need for me to explain in simple terms. USPS is opening my packages, and taking contents. Buyers have sent pictures of packages arriving with the tamper seals broken, the products ripped open and content taken and taped back together. They are arriving to my buyers with the parcel open and contents missing. Packaging within the parcel is not the issue.

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Bort_Scrampson

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Posted: 4 months ago
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