I am so tired of being yelled at every day by members who say the website is horrible, poorly designed, not user friendly. A member yelled at me today for at least five minutes straight, finally hung on me. Yesterday another yelled & cussed me out. Since I’m not a USAA member, and 3P, I don’t have a way to familiarize myself with the app/site and the constant changes.

Is there another KC article that would be more useful? I sent a rather scathing feedback today about how this is one of the most frustrating part of being a MSR. I can’t blame them for being mad. But it’s not my fault & the whole “I’m not mad at you” crap doesn’t help.

USAA needs to do better by their employees & members by dumbing down the website. Add hyperlinks to functions like update payment methods. It’s getting beyond ridiculous.