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If you run a shipping company, and your customer service agents can't tell you more than what's on the tracking page, then you shouldn't have customer service agents.
Post Body
Delays are expected due to important security measures, including physical distancing, which increase the processing time of high volumes of packages. Please locate your item. Our call centers have no further information.
Well, Canada Post, if they don't have more information, why have call centers? For technical support? Then call them "Tech Support" not "Customer Service".
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