Simply put I’m trying to “recover” access to my account, I lost my email a few years ago, basically something big happened and I’ve been VERY slowly changing accounts over to a new email…

I want to not use a back end way to get into my Ubisoft so I sent in a ticket to change my email, they asked me for a code from that email and also stated “we know you can’t access it but we still sent this” sounds dumb as fuck! I replied can’t do it yada yada, they send me “you have a number linked to your account so we sent a code to it also!” I reply i lost access to that number when I lost access to the email linked to my Ubisoft I even sent them the email from my phone provider CONFIRMING my number is no longer in use.

They then ask for proof of purchase from Steam, so I follow instructions and provide them the exact thing they requested and get hit with a combo of

“I can see you were trying to recover access to this Ubisoft account. Since we cannot verify you are the real owner of the account we won't be able to continue helping you on your request, therefore this case will be closed. Take into account you can reopen it anytime if needed.”

And

“Please note that the information your provided is not sufficient to complete the recovery process.”

I don’t understand how the Steam account which has been linked to that Ubisoft account since 2017 isn’t sufficient enough, nor do I understand how they aren’t asking for more from me, bank receipt/invoice, fucking Debit card information or anything I’ve made HUNDREDS of purchases on Ubisoft games with a debit card through my bank and that is not a legit way to validate ownership of an account?!

I honestly don’t NEED to change the email, as long as I have access to the Steam account I have access to my Ubisoft I just need to launch a Ubisoft game through steam and it auto logs me in I just want to have that account fully mine and back under my control again..

Like please somebody help me with this fucking bullshit