Hey guys. I see a lot of different complaints, many indefensible and should be reported, some are simple misunderstandings. If you have been assaulted, disrespected, made to feel fearful, please reach out and I will assist you in reporting those drivers. They give me a bad name and I want them gone as much as you. I take pride in treating every rider with respect and driving a pristine vehicle, providing a safe and comfortable ride every time. My ratings reflect this, and it isn’t difficult. The things that upset me are those who take advantage or, as stated, misunderstand. For misunderstandings, these tips will help: 1. Learn to use the app. 2. Do not order a ride unless you are fully ready to leave. 3. Understand “pickup point”, that’s something you designate and where we will pick you up. Do not set the wrong one then call and ask a driver to pick you up elsewhere. Be at your pickup point. 3. Do not order for someone else, they need to be able to see the location on the map. They also can’t tip, so if you must order for someone make sure you hit that $5 tip because any driver could refuse that if they wanted to. Technically we’re supposed to. 4. Act like it’s your car. These aren’t company vehicles. Don’t have muddy shoes or messy food. We clean and maintain them ourselves. 5. Don’t be cheap, Uber is. We live on tips. 6. Understand we’re providing a service, often times a thankless one. We don’t have to pick you up, so if someone elects to drive over 10 min out of their way to get you don’t cancel that ride. Thats the driver you want. 7. (Have to add this) Don’t give one star ratings simply because you disagree with someone’s views (political or otherwise) and become upset when your logic is debunked! Don’t do it when you’re drunk period, and understand when a driver has passengers to drop first and isn’t answering your calls it means it’s busy. Not rude. Either way, 350 5 star ratings and only 5 1 star tells a story even if they all weren’t cases like I described above.

I’m a fairly new driver with about 700 trips under my belt but I’ve seen enough now to have made some simple observations. I’m on your side when it comes to getting shitty drivers off the road 💯

Hope this helps!! Comment if you have any questions at all!