Myself and my 71 year old mother switched to a T-mobile 55 plan in December(I can be on the account with her since it is in her name). The rep at the store talked my mom into adding home internet for $30. We were also told that we each qualified for a $200 gift card since we were porting numbers over.

Billing was immediately wrong after the initial three billing periods it takes for everything to settle down credit and payment wise. I used the text chat support several times and received credit for the internet as we were being charged $45, not the promised $30. The reps all apologized and said it would be correct moving forward. I also checked on the status of the gift cards each time and was told they were on the way.

Today I called to correct yet again( 3rd or 4th time) and was told that the rep at the store was wrong and the reps I have spoken to on chat support were also wrong, the plan we signed up for did not qualify for $30 internet or any promotional gift card for porting numbers over, this interaction on the chat support feature took 2 hours. It was escalated to a manager and he offered a total of $60 in credits.

I am incredibly annoyed over this,we verified with the rep several times in the store the details of the plan and total payments, no one I had chatted with in this 3 month headache ever said we were not eligible. I truly feel like they kind of preyed upon my elderly mother into tricking her into this decision by lying to her. The manager I spoke to was of no help and shared that he was already going beyond his authorization limit by giving us the $60 credit when I requested a one time credit of $360($15 internet difference x 24 month contract length. I told him to subtract whatever credit we were previously given for fixing the errors when I called in- I think two months were fixed?) to honor what we were told several times, forgetting the value of the gift cards.

Does anyone know any recourse or next steps I can take, or should I just let it go?