Today I fucked up by calling Nintendo for a refund. My little brother (5) had been telling me he got this game and that game on the switch for free and I was asking him now, skeptical of course. I went to go check out his account and my debit card was linked to it. I talk to him about it and told him not to do that again, de linked my card, and then proceeded to get in contact with Nintendo support via text. Over our text conversation, they told me they couldn’t refund me as I had used a refund before, my one allotted refund. My stubborn self was determined to receive my $50 back, so I called the support line with my 12 digit number for my case. I got in contact with a representative and told him the situation and he said he would look into it. After a couple of minutes he informed me he had to delete my brothers account because it was in violation of COPA laws because he was five and had my credit card on it and was making purchases. In a panic I told him he didn’t and he told me that it had to be done and that all the saved data will be deleted from his 20~ games. I was heartbroken. Me and my brother spent day in and day out playing the switch for the past year. I spent numerous hours every day playing with them whether it be outside, with his toys, Roblox, phone apps, the Nintendo switch, etc. I tried calling back to fix it and got in touch with you more representatives and they both told me that the account had to be deleted. I was in tears. I knew my little brother is going to be devastated in the next couple days as they said that they will do the deleting in 48 hours. There is no way to transfer save data from profile to profile. It’s going to be so hard to tell him that all he has worked for and all that we did together is now gone permanently. I fucked up. I feel so bad.

I’m crying typing this. That kid has so much of my heart and I never ever wanna heart him. I feel so so bad. So so so so so so bad. I hope everything will be alright. Everything happens for a reason but this hurts me and I can only imagine how much he’s gonna be hurt. Why would they let us set up the account saying he’s 5 (4 at the time) and let us put a credit card on it? If theyre saying that’s illegal why don’t they just prevent it from the start so this doesn’t happen to anyone’s kids/siblings again? Ugh. Thank you all for listening. Please have a good day and God bless.

TLDR: my little brother(5) bought games on his switch with my credit card that was linked unknowingly. I called Nintendo to get a refund and they are now deleting his account with all 20~ games worth of saved data, including 100s of hours of progess. I feel like shit.