You may have read my original post this morning about how I had a Lyft driver pressuring me to give him my personal phone number and email address before my ride. I felt unsafe and canceled. Even after escalating, Lyft refused to refund me. Only after my posts hit 3 million views, did they suddenly try to call me and they offered me my $5 refund.

But get this. Suddenly I'm getting tagged and I discover that their official account has posted for the first time in ages.... and DOXXED me in the thread. Instead of tagging my username, since I posted anonymously, their post reads "Dear [My real name]".

And here is the kicker, that is normally a bannable offense. Instead, the comment is removed by the moderators from the thread, but it has not been removed from their profile nor has their profile been banned as a normal user would be. It's still up!

Not sure what to do to get it removed. Any media I can contact to put pressure on Lyft??

TL;DR: Got myself DOXXED by the official Lyft account, which reddit apparently does not want to ban or even remove the comment.

Edit: After 5 hours, they removed my name. One of their execs just emailed me to inform me that they removed it, and suggested I could delete my Lyft account. I suggested they clean up their PR and CS teams because they're not doing so well today.

For your amusement: she is one of the top execs and she is located in the central time zone, so she was doing this at 11:00 p.m. 😂 Sounds like they are finally awake and paying attention. 👋

Update Tuesday morning: the customer service rep (same one who doxed me) who insisted he wanted to speak to me on the phone did not in fact call me at the appointed time. Of course, it's entirely possible that he woke up no longer employed by Lyft.