I had to discuss something about my bill, and right on my account information it's like "to do this, chat with one of your agents!"

start chat

Wait in queue for 15 mins

"Sorry you have to call to do that."

Holy crap I literally followed your instructions.

Call Telus number

Self service options only, does not even give a verbal option to speak to somebody

finally figure out how to do it

"What would you like to talk to a representative about? For X press 1, for Y press 2, etc etc"

Press 2

looped back to self serve

Lose mind

Call back and literally lie to it to make it let me talk to someone

Guys fixes my issue in 18 seconds, entire ordeal took an hour

Jesus Christ.