We had some basement people move in a few weeks ago and I let them use the wifi until they got their own internet. Telus guy came recently and did some stuff outside and inside the patch panel in the garage while I wasn't there.

I'm just curious, does their internet run off the same ONT we use or do they get their own? If it's the latter, would it be in the patch panel or elsewhere?

Recently they were complaining that their wifi wasn't working after I changed the password, and that only their tv works, which is connected wired. Our house is wired with ethernet in the walls and the basement ethernet lines come into our network switch which connects to the ONT in the garage.