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Edit: dump files: https://files.catbox.moe/oert2m.zip
Hey all, about 1 year ago my HP Omen laptop started having issues where it would drop the internet connection at random and wouldn't reconnect until I restarted. This didn't happen too often and was easy to ignore. It slowly rose in frequency and lately, in the past 2weeks I can't ignore it. It's been happening sometimes as frequently as every 10 minutes with other symptoms: almost each time this happens, the computer "stutters" including the screen and audio fluttering for 2 seconds, and now on a daily basis the laptopat least once with a BSOD with the error message: "KERNAL SECURITY CHECK FAILURE".
The only recent changes I've made are that I changed the battery to a non-OEM about 5 weeks ago, and I have a job which sometimes requires a lot of walking, driving and sitting in my car for extended periods in the cold-several times I've carried the laptop with me on trips in my car when it's very cold outside. However, I keep my car fairly warm and the laptop rarely is explosed to sub-40 or 50 degrees for more than 30-60 minutes a time- I didn't think the temperature exposure should've been a big problem, but now I'm not sure if it caused hardware damage.
I ran chkdsk for the C drive which seems like it temporarily paused the issue for a couple hours before it started happening again- not sure if it was attributed to the check/fix or not. I also checked for memory problems- none detected. All drivers and the OS seems to be properly updated. Windows Security and Malwarebytes detects no virus or security threats.
It's an HP Omen 15t5100. It has 2 direct USB attachements: a USB hub (mouse, audio interface, printer, external SSD HD), and a TV connected as a second monitor via USB. The issue also occurs when no USB is attached (not the BSOD). I used all of those USB devices without issues for about 1 year before this issue started happening. The laptop only has 128 GB of space which is 95% full. I bolded something about "failed device encrpytion" in the specs below which I have no idea what it means or whether it's relevant.
SPECS below
OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-IBB8U8I
System Manufacturer Hewlett-Packard
System Model HP OMEN Notebook
System Type x64-based PC
System SKU L3Y54AV#ABA
Processor Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.37, 5/26/2016
SMBIOS Version 2.8
Embedded Controller Version 2.56
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 2333
BaseBoard Version 02.38
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name DESKTOP-IBB8U8I\DavidW
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 3.70 GB
Total Virtual Memory 10.9 GB
Available Virtual Memory 6.59 GB
Page File Space 2.92 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
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