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Identity Crisis - please tell me who I am
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Hi everybody,

I'm a long-time lurker but today I come in time of need.

My problem is - I don't know how to call myself in a technical capacity.

My day job has the name "Technical Enablement" and thus, I'm a "Technical Enabler" but a quick google search will show that only a fraction of companies use this term to describe what I do.

I'm asking for your help with naming my role or at least suggest an alternative that you encountered in your professional life.

Here is what I do:

  1. Learn the features of an application, from start to finish. I learn how to install it, how to use it, how to use it in the context of someone who would buy it (customer or Customer's customer).
  2. Determine what would be the optimal way to learn the application in the shortest time for a target audience. It could be experienced professionals, complete newbs, technical or nontechnical people
  3. Create training material that guides the students on their journey of knowing the product. This is the main reason I'm on this subreddit all the time, I learn from technical writers to make my job effective.
  4. Create a training asset. It includes all types of IT work, from Infrastructure and Networking, to programming when required. When I lack knowledge in a specific technology, I learn it while I develop the asset.
  5. I deliver the training. Either by traveling to wherever they need me, sometimes 3 weeks in a row, across the world. The training delivery includes a presentation in front of a crowd and supervision over student's work and quick fixes and investigations of the product when it behaves not as planned. Special mention to EU training where 30 students will have 14 different keyboard layouts.
  6. I create recorded training and demonstration material. This requires script building, recording, voiceover recording, audio processing, video editing.

Now, when you know what I do, please tell me what should I call myself? What's my profession?

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3 years ago