At this company, when there's an outage, there isn't the best method of communicating outages when they happen.

We do our best on the frontline in Support. You get a few phone calls; we reply in Teams (or put a status up) and generally, once one person or two in a team are experiencing it - they will spread the word in person, or over their Teams chat.

We can put an outage up on our intranet, but of course; not everyone will notice it.

You'll get a rare person who brings their laptop to the Service Desk area, and thinks that if they COME to IT - it'll start working. They'll wonder why some people can be online, and THEY can't. Explained that unfortunately its not 100% outage, but it was still being investigated as a priority.

BUT WHY can my colleague get online? I said, its luck of the draw? They might be hotspotting from their phone? Its not across the board; but it is affecting a large part of the business right now.

DID YOU NOTIFY THE COMPANY IN AN EMAIL?

I said; what would that achieve when some people can't log in at all? I can give you the guest wifi - but that won't give you everything you need anyway. Its best I can do. I give them the password, and pretty much leave it there.

Customer stands there, glaring. Thinking I'll relent. (Spoiler alert; Nah. I won't)

They'd also interrupted me talking to a team mate, so I continued on the conversation, while customer STILL lingered.

Out of aggravation at their confrontational stance and wanting to assert that the conversation was over; I said 'you're welcome'.

That is when perhaps unsurprisingly for their attitude, they decided to complain about me, go full Karen, where I was still at my desk and in earshot - to a manager (not my manager), or whoever they could get attention from at the time, not minding that I could hear what they were describing. And the fact that it was an outage that affected some people, but there was no 'fix' for THEM and their foot-stomping demanding ways.