This happened yesterday. Just want to showcase that sometimes we can really impact people in a positive way and it isn't all "restarts and plug-ins".

I was working with a lady, troubleshooting Citrix Desktop on a personal computer while at home. I was a little hamstringed going into things because our workplace tends to use company computers that I can always remote into, ping, troubleshoot much more accurately. But we also dig the whole "work from anywhere with any device" model.

That said, I did my best and we eventually got her squared away. Toward the end of our conversation she mentioned that I sounded like her son and asked for my age. I told her that I'm 24 and she paused for a moment, apologized, and said that he was 25 and passed away last year due to aggressive leukemia. He was her personal at-home IT guy, moreover he was her son. She felt like, for one last time, he was helping her figure things out and talking her through the steps.

Afterward I cried and texted my mom that I love her

Hold your loved ones close, life is fast and brutal. And the next time you "Auto In" just remember you may just make someone's day

Best