Got a few stories from my last job I figured in detached enough to share

Story one:

$kokoroutasan = me oh my oh me

$bossman = my boss

$user = one very quizzical end user. I seem to get those.

Was working at a small MSP at the time $user calls

$user: hey MSP we can't reach the shares.

$bossman: $kokoroutasan, I can't hit the server, you're closest can you head out there.

$kokoroutasan: sure, I gotchyu. heads out for the drive, arrives, peeks in the server room which was really a closet with a small 1u hung in a box up on the wall hey, uh $bossman, it's got lights on it. Little error triangle is lit up too.... we don't have a monitor in here....

$bossman: find something

$kokoroutasan: hey, uh $user, you said you were about to head to lunch? Can I borrow your monitor? And keyboard?

$user: uh... what? Surrrrrre.

$kokoroutasan: completely disassembles $users stuff and drags it in precariously balancing the monitor on a printer while standing on a chair to reach the server yeah, uh $bossman, looks like it hit some error in the bios on a reboot and never booted. I'm gonna bounce it. bounces server and babysits, #viewingpaneOS boots up

$user: returns and peeks in

$kokoroutasan: thank you so much, we are good I'm about to get you hooked back up here, uh when someone decides to get a new monitor can we stick their old one in here somewhere?

Story two:

Of users changing modems without telling IT.

$kokoroutasan = moi again

$bossman = boss

$apologetic = the user who tried to make less work, and accidentally made more.

$bossman: hey $kokoroutasan #client called their internet's down. Turns out they decided to have #ISP replace their modem without telling us. I think we just need to reboot the firewall, can you drive down?

$kokoroutasan: that's a long drive to push a button if you're right. They understand how our onsite rate works?

$bossman: yep, you're good. Would rather have someone already there if that doesn't fix it. They've already canceled all their clients for the afternoon. Oh also, bring a ladder with you.... they had some rickety wooden thing last I was there. It's up on a high shelf.

$kokoroutasan: got it drives an hour in total befuddlement and arrives onsite

$apologetic: oh my goodness, thank you for being here! I hope you are able to get us back up, we are so sorry and didn't know this would cause an issue. We didn't want to disturb you just for swapping one thing.

$kokoroutasan: no worries, I'll take a look here traces writes all correct, describes lights to $bossman$

$bossman: yeah let's bounce the firewall. Just hold the power button

$kokoroutasan: okaay..... pushes button off, pushes back on

$apologetic: shouts of exclamation oh my God! You fixed the internet! You are amazing! We promise to tell you next time before doing something like that!

And story 3:

Here is where I started to see my writing on the wall and realize I wanted better

$kokoroutasan: the star of our show

$clientboss: head guy at the client site

$toosmart: the user who knows just enough to cause trouble, and has enough rights to do it

$angryconfused: the user who reacts to every inconvenience in anger

$bossman: my boss

$hr: my hr person

$contractor: random guy onsite doing maintenance

$kokoroutasan: look, $toosmart, I know you want to finish this network share revamp today. But that dept head is out due that last group. I really don't recommend moving that depts files without them knowing. It's going to cause an issue. The dept head needs to do this when they return

$toosmart: I understand. Really I do

$kokoroutasan: goes back to my office to work on tickets, gets about 10 mins of quiet

$clientboss: $toosmart!!! $kokoroutasan!!! Get in here now!!

$kokoroutasan: queue internal customer service panic

$clientboss: where the f*ck are $angryconfused's files!? He just called me threatening to quit! All his stuffs been deleted.

$kokoroutasan: I don't know what you are talking about, we weren't touching any of that groups files their dept head is out. May I look please? internal f%ck sh&t f%ck and looks I see them, they got moved to New folder early. He's got the old stuff mapped, I'll go help him out.

$clientboss: how the f*ck did this happen!?

$kokoroutasan: I don't know. I didn't touch it I was waiting, please let me go help him get back up

$toosmart: I moved them, I didn't think anyone would notice.

$clientboss: kicks me out of his office and starts yelling at $toosmart

$contractor: walks by scared uh.... that knife got packed right?

$kokoroutasan: that what?

$contractor: oh earlier he was mad at one of my colleagues, had a random carving knife in the table in his office and kept waving it randomly for emphasis

$kokoroutasan: oh uh uh..... goes to office calls $hr what the flying f*ck? This is ridiculous, $toosmart broke stuff, $clientboss is screaming at me, he was apparently waving a knife earlier at others.....

$hr: can you help $angryconfused then leave for the day?

$kokoroutasan: yeah.... sure....

goes to $angryconfused's office. $clientboss is already there

$clientboss: starts screaming some more

$angryconfused: starts screaming but reluctantly lets me show him where the files are. Decided its not horrible but he's still angry

$clientboss starts screaming some more at $toosmart who just walled in. But I was accidently standing closer to him so even though he's telling at $toosmart he does so by getting in my face and wagging his finger at me. I walk out. Grab my equipment and leave for the day.

I end up calling $bossman in tears. I'm scared, I'm hurt, I'm angry. $bossman calls $clientboss and yells at him. Me.... I decided then I was finishing my degree so I could get out. Still had to go to that client more, but $bossman was right, $clientboss never raised his voice at me again.