There's a lady at the hospital that has no common sense or intuition and when she does have intuition it's typically bass ackwards from what it really should be. We also have an on call policy that is roughly "If it's patient impacting, then you can page out for it otherwise it can wait". It seems pretty straight forward but I'm sure where it can lead to some ambiguity and as a result my coworker, we'll call her $Katie, pages out for things she shouldn't.

So one of the escalation techs is on call starting the 25th of July, it's the 23rd but whoever did our Sharepoint that houses the escalation on call list has it roll over on the weekend. Don't ask me why, but someone thought that's the way it should work. So my coworker was on call starting the 25th, it's the 23rd and $Katie pages him out.

He's a nice enough guy and understands the problem with Sharepoint and wasn't too miffed that he got a call early. But then he asked $Katie what she was calling about. Apparently someone from Finance was trying to get a jump start on her work and was working from home and trying to get into the Hospitals $NationalBank account but couldn't and then it locked her out.

Now you, me and pretty much everyone else in the world would see that as not patient impacting and also see that we have zero control over $NationalBank's system. So coworker asked her "What would you like me to do to help you with this?"

$Katie: "Well maybe we can call someone at $NationalBank?"

$coworker: "Did the end user try calling $NationalBank?"

$Katie: "Yes, but they didn't answer"

$coworker: "Ok, what would you like me to do for you?"

$Katie: "I don't know, maybe we have a special number for them?"

$coworker: "Why would we have a special number for them, we're not in Finance?"

tl;dr: I just called you, and this is crazy, you can't do anything, but help me...maybe?