Chapter 2

As I said in this post my CIO is a derp, and that's putting it mildly. Well, if you're looking for evidence and proof of his derptitude, buckle up.

Exterior - 8AM EST - A weary YankeeNinja hops on the subway to head in to the office to start another day. His phone alerts him of an email from work. The email contains a voicemail from a user explaining that 2 other users lost Network connectivity. Our protagonist sighs, sips his coffee, and thinks to himself "Oh great, it's going to be one of those days."

10 minutes later, he arrives in the office and goes to sit at his desk, only to see work going on in the server room. Techs appear to be on ladders in front of the routers and patch panels; a sinking feeling creeps into his gut. He drops his coffee, bag, and breakfast at his desk and goes to see his users, like a good tech would, and, sure enough, 2 users have lost their network connectivity. Our hero decides to take a walk around the floor and see if anyone else is down and, sure enough, another user is and 2 network printers are offline. Confused, our hero informs the users he'll get to the bottom of the issue and report back in a few minutes, and he proceeds to head to the CIO's office.

Interior - CIO's Office

Me: "Hey, CIO, so, what's going on down in the server room? I noticed some techs in there."

CIO: "Oh, they're just replacing a patch panel."

FACEPALM

Me: "Ok, well, I just got a report that 3 users lost their network connectivity and we have 2 network printers offline."

CIO: "Oh. Ummmm....well, the affected users are on the 4th floor, they wouldn't be wired down to the 2nd floor where the work is being done, but then again, who knows how this place is actually wired. I certainly don't."

Enter Maintenance Guy

Maintenance Guy: "Yeah, when we rewired, we didn't do a "rewire" we just split cables off and re-ran them instead of running all new cabling. So, there's stuff running all over the place. I don't know what's where."

FACEPALM

CIO: "So, ummm...If Maintenance doesn't know how it's wired, and I don't know how it's wired, ummmm...that's a problem."

Me: "I should say so."

CIO: "Ok, we'll work on that. The replacement should be done soon, but, I still don't understand why this is all tied together. The users are on the 4th floor and hardware that's being replaced is on the 2nd floor. Hmm"

And this is the type of shit I deal with daily.

TL;DR - CIO is an idiot and scheduled a patch panel replacement during normal business hours and can't figure out why users are complaining about network issues.

edit: formatting.