Hey gang, short one to start your Mondays off. Quick summary...I'm a desktop tech for a union. I support medical centers throughout NYC and their staff. We have a helpdesk that users call for assistance. This call just happened.

Me: "Helpdesk, YankeeNinja84 speaking."

User: "Hi. Helpdesk?"

Me: "Yes, how can I help you?"

User: "Is this YankeeNinja? Oh good, I need you over here right now, Dr.X cannot print, but you cant go in the room because the doctor is with a patient and she's busy all day."

Me: "Soooo...can I remote in?"

User: "No, because she has a patient and a full schedule."

Me: "Soooo...how can I help? If Dr.X can't let me on the computer remotely and won't let me into the room to look at the machine, I can't fix it. You'll have to have the doctor call the helpdesk back when she has a free minute so we can troubleshoot."

User: "Soooo...you can't help? Why do I have to call back? Why can't you just fix it?"

SIGH

edit: punctuation and shit.