Long time reader, first time poster!

So, I work for an MSP, a smallfry one at that. Recently, user at one of our illustrious clients started a complaint.

"Please stop deleting my passwords."

We check our remote login history, and discuss among ourselves. Nobody touched this poor guys passwords. We shrug it off and move on.

About a week goes by and lo and behold another complaint. "Stop deleting my f*****g passwords!"

Now we're perplexed. We a bit of digging, and there's open discussion about whether it's a bug, or a virus, or an onsite prankster even.

Third times a charm... "If you can't understand English I'd be happy to write it out in Hebrew, STOP DELETING MY F*****G PASSWORDS!" (My boss is Jewish)

Now the manager is frantically disabling all unnecessary programs and services, in effort to alleviate this issue for which the user clearly blames us.

A little light goes off in my head... "Open his internet options... uncheck that box..."