767
I should be thankful they responded, right?
Post Body
I got a ticket that says that $userA previously had a laptop and after $userA left the hospital the laptop was given to $userB. No indication on if Information Services got the laptop after $userA left to reimage it, or even if it's the same hostname or device but let's forge ahead, it continues on to say that now $userB can't open PDF files and would like Adobe installed on the laptop.
I respond back with "Does the user need Acrobat Reader, Or Acrobat Standard?" Seems pretty straight forward.
Her Reply
"Acrobat"
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