So at my job we have a policy of “don’t tell the customers no” EXCEPT when it comes to face masks. We are not allowed to accept returns on face masks. We can send new ones out if they are defective but we are instructed to let the customers keep the masks and there are no returns on masks. So today I got this call:

Mask Lady “Hi, I need to make a return, order xxxxx”

Me “Okay great. Oh I’m so sorry I see this is all face masks, unfortunately we are unable to return those”

Mask Lady “what do you mean? I got some on Amazon for $14, I don’t want these I want a refund”

Me “Oh I’m sorry masks are final sale and we cannot accept returns on them”

Mask Lady “But I want to return them”

Me “again I’m so sorry but when you purchased them you had to acknowledge they were final sale and no returns would be made”

Mask Lady “but I got some on Amazon for cheaper, I don’t want these, I want to return them”

Me, “again, I am so sorry but we cannot accept these, they are final sale.”

Mask Lady “what is final sale?? I want to RETURN them”

Me “again ma’am I understand what you want, unfortunately there is nothing I can do for you, we CANNOT accept returns on masks.

Mask Lady “well what am I supposed to do with these?”

Me “well you can definitely use them. Is there anything else I can help you with?”

Mask Lady “well what am I supposed to do??”

After 7 MINUTES of this I finally just gave up and kept repeating how sorry I was and repeating the policy.

After I got off the phone my husband piped up from downstairs “ma’am? I would like to return some masks!” And I threw a shoe at him.