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If you give a racist long-term disability benefits
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So first off I need to clarify that I donā€™t work in a call center. I work with the life insurance and disability plans for a company

We get phone calls from employees and their families about their life and disability benefits and claims. I only started in June and phone calls have been rather mundane, that is until yesterday.

ME: Yours truly

RFE: Racist Former Employee

ME: Thank you for calling [Company] benefits this is flutter_hush how can I help you?

RFE: Youā€™ve got to help me.

ME: Absolutely maā€™am whatā€™s going on.

RFE then goes on a long tirade about how sheā€™s 80 years old, blind, and is now having to take care of another family member.

ME: Iā€™m so sorry to hear that youā€™re having such a frustrating time.

RFE: Frustrating time? Itā€™s more than a frustrating time! Iā€™m living a hell on Earth because of (Company)

ME: Iā€™m so sorry maā€™am. Can I have your employee number.

RFE then takes about 5 minutes to give me her employee number before finally handing the phone to some other woman because she apparently canā€™t read the all of the numbers. I finally am able to get her pulled up in our system. I see that she resigned from the company in 2014 and had no benefits.

ME: All right maā€™am so how can I help you?

RFE: Well you can help by turning my disability benefits back on.

ME: Iā€™m sorry maā€™am but it shows that you no longer have any benefits with us as you are no longer an employee.

RFE: But thatā€™s not so (she annoyingly enunciates each word) I was told that the disability policy was MINE and that it would be effective for life.

ME: Iā€™m sorry about that maā€™am but we canā€™t turn back on your disability benefits. When you left the company your benefits terminated. You could have converted your policy to an individual policy with [insurance company] but you would have to have continued premium payments for the coverage to remain active.

RFE: But thatā€™s not so (she enunciates every word even more annoyingly this time) No one told me anything about premium payments. I was told that this was MY policy and it would always be effective.

ME: Iā€™m sorry about that maā€™am but Iā€™m afraid you no longer have benefits with us and we cannot turn on your disability benefits again

RFE: I want you to give me the name of the person in charge of this plant!

I assumed she meant the particular plant she worked at so I start to look up the main number of her former plant. As Iā€™m doing this she rambles on about how she was wronged by the company

RFE: Because of [company] Iā€™m blind, living in the middle of nowhere. Your damn nurse didnā€™t set my cast right and I had to have it removed by a veterinarian. I owe this woman (referring to her companion) $200 and I can barely afford food or gas!

I start giving her the phone number to her former plant.

RFE: I already called there! I want you to send me the records of everything that happened to me. Everything that you see on your screen!

ME: Iā€™m sorry maā€™am I canā€™t do that.

RFE: Why not they are my records! Perhaps we should take this to court, Iā€™m sure youā€™ll have to provide them then.

ME: Iā€™m sorry maā€™am but providing employee records is the responsibility of your former plant.

RFE: What is your name!

ME: My name is [First Name] [Hispanic Sounding Last Name]

RFE: Huh figures!

RFE: (to her companion) Do you know how to spell [Hispanic sounding last name]? Spell that!

I spell out both my names for her.

RFE: (to her companion) Ok, turn him off now!

RFE Companion: Weā€™re DONE!

-Call ends-

I hang up the phone and I immediately start laughing my ass off. My joy is short lived because my bitch of a trainer then comes over to my desk and snaps at me ā€œDonā€™t do that.ā€

Then my trainer starts bitching me about how I told her that something was ā€œnot our responsibilityā€ as it can be seen as uncaring and that I need to watch what I say. I never told my trainer that the woman apparently had racist tendencies. I doubt she would have cared in any case. Anyway thatā€™s my story. Hope you enjoyed it.

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5 years ago