AHT (Average Handle Time) is the absolute worst requirement in existence and needs to go away permanently.

I understand from Management's perspective that they need us reps to take a certain number of calls, but why can't they ever take customer experience into perspective?

I strongly feel that these managers prioritise greed and profit over and above providing any meaningful customer service.

Managers in this line or business lack any common sense and don't have the ability to comprehend a sentence written in perfect English. But most importantly, they LACK EMPATHY. They have absolutely no idea what we're going through mentally, and they definitely don't care. They're of this terrible mentality of wanting numbers or seeing results, which is understandable why they're asking that, but this one requirement of AHT needs to go away.

My fellow call center workers, do you agree or disagree to this, or are there other Key Result Areas that are irrelevant in this day and age?