Because everyday I learn how stupid people really are sometimes.

So for context I work at Dial America handling inbound calls directed towards enrolling customers into Lifelock with Norton security products or at the very least pretending to be an faq because they didn’t want to go to the website which I think are mentioned in the commercials.

So this one guy calls in thinking he’s been hacked because he took out student loans and supposedly paid off what he owed. So I start pitching our top tier plan like we’re supposed to and he’s interested… but he’s going to have to think about it and call back tomorrow.

I get the plans aren’t necessarily cheap, though they’re cheaper than paying off the damages on your accounts caused by some hacker, but even then, if you’re going to buy a plan, and you think someone’s gonna take your info, why not just buy it then?

Well apparently he didn’t want to spend money on a plan that wouldn’t monitor his bank accounts within our network. But the thing is is that it would, I explained to him that it would, and if something happened to it and he didn’t receive an alert from us, he’d still have our million dollar protection package to back him up.

After talking and explaining the plan to this guy over and over, I’m more convinced he just forgot that student loans have horrendous interest rates rather than his bank account being hacked by the bank like he thinks.