It’s been a while since this call happened but I still remember it because it threw me off so bad. As insane as it sounds I swear it is true.

The call started pretty normal I did the typical greeting: “Thank you for calling (insert cell phone carrier) this is OP how May I help you? Customer: “Yeah I need some help. My phone is stuck in my who-ha.” Me: “I’m sorry what was that?” Customer: “My phone is stuck in my who-ha.” Me: “I’m sorry ma’am but I think you need to call 911.” At this point I’m thinking to myself this has got to be someone trying to get me fired there is no way someone would call about a situation like this. Customer: “Why should I call 911? It’s a (insert cellphone carrier name) phone!” This lady was not going to get me off the phone after 5 minutes of this she goes: “My name is blah blah blah and you sound cute if you’re ever in blah blah blah ask about me. Everybody knows me! When you find me I will give you the best loving you’ve ever had!” <click> For about 2 minutes I’m sitting in after call asking myself wtf just happened. I look up and see a message flashing from our inner call center messenger app from my supervisor telling me to come see her. I go to my supe and she is in tears laughing her ass off. She told me she was doing a live listen and said I tried to handle the call professionally but I still got an auto fail because I never pulled up the account. She tells me to take a second to get my head together and get back on the phone.

After getting back on the phones I go ready: Beep “Thank you for calling (insert carrier). This is OP how may I help you?” Caller: “Uh uh yeah…. ….my best friend got her cellphone stuck up her who-ha” Me: “uh please give me a moment I think my cord has come loose.” ~mutes the phone~ “Are you fucking kidding me?”