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So far this week I have blown 12 hours on the phone trying to get a bad motherboard replaced on a PE R630 and now tonight a previously scheduled CoPilot technician blew off a scheduled failover of our Fluid cluster resulting in us having to call in and ask for another engineer.
That engineer promptly broke our replication, can’t get it back and when we asked for escalation it took 20 minutes to get a senior engineer. Now it’s been 2 1/2 hours, we are completely down and we are explaining the situation to a 4th person at support.
Time to talk to the CTO about new vendors on the next hardware refresh.
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