I am taking a quick poll to see how many places have the IT department in a locked secure office area. We are designing a new building and there is question as to whether it is normal practice for the IT offices to be in a locked area that the majority of staff members do not have access to. Currently we are spread out in our current building so some people believe that this would give a sign of bad customer service. We plan on creating a helpdesk center that will be staffed during working hours for staff members to go to get help. So I don't believe that there is a reason that users would need to access our IT offices if we were in a secure area. Last note, our servers are in a separate secure room. Thank you for any direction and comments you might have.