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Admin assuming IT have a crystal ball
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I manage a site and get an email out of nowhere today saying that the user (a Karen) had no emails for 3 hours today (quiet abruptly). I was at another site today so wasn't there and no ticket was lodged, no call made and no other user reported this issue.
Why is it as sysadmins we are expected to understand the cosmic physics of a fucking email issue when the user doesn't notify anyone, log a ticket, make a call, send a text or worst case use fucking smoke signals.
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