I work as a sysadmin/tech support part time for a geographically diverse large financial corporation. They hire and fire more people than i can count in a year. With that said a fulfillment center preps a laptop for each salesperson, sends them a pre-configured Laptop and a headset by fedex/UPS and says here you go your on your own. (imagine that)

Since the laptop is pre-configured (and thank goodness locked by GPO so they can't install anything without remote support) the support techs (and i am one of about 10) are then tasked with getting these folks online through various types of marginal connectivity. I haven't visited this issue in a long time, but can anyone recommend an app/software that provides useful network connectivity diagnostics that i might push into the default software load. they are all windows11 laptops and they have O365 that they can load onto there phones. as well as the laptop.

We use the He.net tools for there phones, but on the laptops they provide no diagnostic software. the CMD windows is not friendly for users that are marginally computer literate and we wast hours of time chasing stupid things, like blocking firewalls, MTU issues, fragmented packets etc. wifi disconnects, and on and on. VPN's are particularly problematic especially when the ISP (a very Loose definition) is oversubscribing, filtering, blocking ports, buying bandwidth from 4 ISP's behind each other, etc etc etc., They have two authentications to perform to get to the apps. The good news is that there VOIP seems to work anyways, so i don't have to deal alot with that, but its the salesforce and other data apps that are the problems.

Hoping someone has some good ideas here, I am not sure what the company will pay if at all for this software (but they lose ALOT of my time to diagnosing stupidity) so freeware is best but for the right product they might just pay.

we can do this as is, but hoping for a more efficient solution that a non-computer literate salesperson can operate for us.

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