17 days ago, my family was kicked out of our $13K StubHub verified seats at the Taylor Swift concert in Indianapolis because another party held valid Ticketmaster Verified Fan tickets for the same seats. We had spent over $16K on tickets and travel, only to be humiliated and forced to leave the our seats 30 min before concert started.

StubHub’s customer support spoke directly to venue security that night on my phone, who confirmed the conflict, yet they failed to provide replacement seats or resolve the issue.

Now, 17 days later, StubHub is denying our refund, falsely claiming the issue didn’t happen—even though their own support logs and venue security footage can prove otherwise. We’ve had to escalate to filing complaints with the BBB, FBI, FTC, and state attorney general, but these complaints take weeks. Meanwhile StubHub continues to gaslight us and violate their own FanProtect Guarantee. They are also trained to NEVER allow you to transfer to a supervisor if you phone in. Don’t bother asking.

This isn’t just bad customer service—it’s a systemic failure. If you’re buying tickets through StubHub, NEVER buy verified fan tickets and be warned: this company refuses to take accountability and is putting consumers at risk.

If you already have StubHub tickets, get to the venue super early in case problems arise. If you don’t have tickets, please consider never trusting this heinous company.