Hi everyone, I recently posted this on the Sonos Community site but I thought I'd try on here as well.

I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).

To try and diagnose where the problem is, does anyone know:

1. Can the Move operate without the battery if it’s plugged into power?
2. Can I run diagnostics over the USB port?
3. Is there a way to check the battery level (including with a multi meter)?

I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem or if anyone knows roughly how much it might cost to fix.

ThanksSM78

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Update 06-May

I spoke to Sonos. It's only possible to run diagnostics over Bluetooth and WiFi so it isn't possible to over USB-C. They couldn't find my speakers serial number in their system to check the warranty status so the returns department is going to take a look and depending on the result they'll either give me a replacement speaker (in warranty) or 30% off a new one (out of warranty).

Thanks everyone for your help.