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A week ago, while smoking a pork butt, I accidentally kicked my Smoke. The unit itself was fine, except that I broke the kickstand off.
Today, I finally got around to looking at how to resolve it - I couldn't find the part on the website, so I contacted support. I was up front that this was human error and I had accidentally kicked the unit, breaking this part. I asked if I could purchase a replacement part.
Nope. They're just sending me one, and not giving me an option to pay for the part, or for shipping.
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- 4 years ago
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