I run a small company, 10 people total including me and my business partner.

One of our employees is a little older than the rest of us (he’s 39, the next oldest is 34, then 32, then myself at 28), and he is absolutely terrible at communicating well over text.

His texts generally come off as condescending, rude, etc, and has caused friction between other employees and my business partner.

In general, I understand that he is just kind of like that over text. He hadn’t really ever used a computer until he worked with us, and isn’t the most tech savvy and doesn’t seem to understand how things come across.

Is this something that I should just tell employees and my business partner to accept and to use a different filter when interpreting his texts, or is this something that we should expect him to improve on?

In general he doesn’t respond to constructive criticism well, which is another major issue, and is something we plan to address soon, so we could tackle both issues at the same time potentially.