Never had this problem before, or was never alerted to it, but this past week I've had two customers email me for some issue with their order (which is fine, it's business) and commented that they paid extra for UPS. But I check their orders and they did not. They paid for USPS. So far I don't call it out to them because it's not a winning move to confront them with their own mistake. But I'm wondering what's causing the confusion.

I made a mock order to see what my shop looks like from their point of view and what I see is that the system intermingles both carriers. For example, it lists three USPS options, then three UPS options, then another USPS option and lastly two more UPS options. It also doesn't show the carrier logos (but it does show the logos on my fulfillment screen).

I have my system configured to offer them ground (slowest/cheapest) as well as expedited because the customer knows better than I do how quickly they need their item. They also know better than I do if their local mail carrier is crappy so they have to use UPS instead.

Anybody else run into this? How did you handle it?