3
Powershell/Automation?
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I write Knowledge articles for IT. We have several thousand articles that my team and I manage.
The articles are set to expire at a certain point so that the escalation/support groups are forced to update them or retire them accordingly.
Currently we have a program called Work Fusion RPA that a previous team member created a process for that automates the updating/renewing process of these articles due to bulk amount of Knowledge Articles that expire per month.
I am considering learning PowerShell, but I am not entirely sure if it is in any way applicable to ServiceNow and Knowledge articles?
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Profile updated: 2 days ago
Posts updated: 1 year ago
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- 1 year ago
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