So at the beginning of December I was gifted a new s23 ultra to replace my s21 ultra. Had it for two weeks and was loving it until I pulled the phone out of my pocket and there was a spiderweb crack on the right side of the phone near the power button. Was upset but thankfully I had the Samsung protection

I started my claim on 12/27, everything was fairly straightforward since the phone was ordered from Samsung using my Samsung account.

12/29 get the phone all set and mailed out.

1/4 service center receives my device

1/5 I call in to follow up, I can see my device was received 1/4 but it didnt have an estimated repair date. Customer service on the phone was kinda rude and dismissive but told me they had received the device but repairs likley wouldn't start for another 7-14 days. I wasn't too happy with this but just let it be.

1/8 I check the status on the repair tracker and see the device has been repaird and shipped out, awesome! Except there's no tracking number. Give it a few hours and still no number so I call customer service again. The agent was extremely rude, chastised me for calling in as often as I had ( which I didn't think it was that often and you have a $1k device of mine with no communication what the timeline of repairs may be) told me I'll eventually get an email with tracking info and hung up. A few hours later I get a call from a restricted number, it happend to be another rep from Samsung Care who was also a bit rude and mentioned he was only calling because I had called in as much as I had. Now at this point I had only made 3 calls. The one initially to start the claim, the one on 1/5 and now the one on 1/7.

1/10 and my phone has been delivered this afternoon. Gonna get it up and running and make sure everything is good after work today. Sent it in for a cracked display and they went ahead and replaced the display, they said there was dust in the camera module so they replaced that as well.

I'm not sure if it's because of how I complained or if they felt bad my screen shattered so soon after getting the phone despite it being in an otterbox and having a screen protector they sent me a clear gadget case as a gift.

Overall I'm pretty happy with how the experience went, service was pretty fast and prompt and they even fixed things that were not a part of the initial ticket. However the cs reps from Samsung Care I delt with were awful.

Edit: Battery is completely discharged. Hopefully that all checks out fine when it's charged up and I can run the diagnostics