Holy Crap. I can't even anymore. So here's what happened:

July 10th: I ordered my Samsung Watch Ultra, Galaxy Buds 3 Pro, and Ring on July 10th right after it was all announced. I contacted order support, they put my cart together for me, and I realized that the Peakform Dark Grey Band was not added to my order. I told the representative that I don't want the white band, I want the grey band. She said, "Don't worry, when the band is back in stock, you can contact order support and just have them swap the band out for you." I asked her if she was sure? Because I could wait a few days till it's back in stock, no biggie. She said she was sure and that I should order because my items may not be available for long. So I ordered.

July 14th: 4 days later, the band was in stock. I was like, "Okay great let me contact order support." I contacted them and they told me that they COULD not actually swap out the band. That is RIDICULOUS by the way. I told her to pull up the chat log, and even screenshotted it and told her that I was told that order support could just swap out the band. They told me that it was not possible and that I would have to cancel my entire order and re-order it just to get the Grey Band. Now I chose financing, Affirm was already set up. I told her NO. I'm not gonna cancel my entire order and re-order just to get the grey band. I was told I could just swap it out. In fact I told her I'd rather just wait till the grey band was in stock so I'm not gonna be inconvenienced like this. You guys told me one thing, but did something else. So I asked if I could just get the Grey Band for free. They told me that was reasonable, they would put in a request for a free promo code. I hung up, 30 mins later, saw the request was denied.

By this time I was pretty irritated. I mean by now it had been over 2 hours with support over the past week. So I called and immediately requested to speak to a manager. The customer service representative on the line insisted that I speak to her and I was DONE. I kind of went off on her. But she calmed me down and I RE-EXPLAINED the situation since Samsung does not take notes or create tickets for some reason (they are supposed to). She told me that my promo request was denied because there were no notes in the request. She re-submitted the request with extensive notes about how I was inconvenienced and lied to. She also escalated that employee who lied to me to her supervisor. She went out of her way to email me and keep me updated, and lo and behold, my request was approved. However I had to wait for my Watch to get to me before they could send me the promo code. Again, that is just stupid but I said whatever man, I'm done spending hours on phone with support and said okay.

July 26th: I had noticed on the 24th that my orders all said "delayed." My ring order still said July 24th. Today (July 26th), my ring order STILL says July 24th. I am just getting all these notifcations on Reddit and Bestbuy about everyone rocking their ring and watch, and I'm like bro, Samsung lied to me, inconvenienced me, bounced me around calls and agents, made me wait to get a band that only costs $80, and now my entire order is delayed? I was DONE. I called customer support today and let them know that I was not happy and that there's no way they put me through all that just to delay my order. I asked them to update my order status so I at least know when I'm getting my devices. They told me, August 14th. They asked me is this about your promo code? I was like WHAT? What does that matter? I apparently can't even get my band until I receive my watch. I told them, you guys literally DO NOT CARE about your customers. It doesn't matter that I have upgraded my phone with them for 10 years. Doesn't matter that they inconvenienced me and made this HUGE gigantic process just to get a band. It doesn't matter that I've had to spend an hour a week on the phone with them. Now I get to just see everyone else rock their Watch Ultras and Rings and I have to wait.

This entire experience has CONVINCED me that Samsung is by FAR the worst when it comes to customer service. This will be the last time I pre-order anything with them. Better to just wait I guess. I mean I'm getting ads on my phone from Samsung, "Purchase your Watch now." Like bro? Really? I could drive down to BestBuy TODAY and get my watch. It's absolutely ridiculous. Great job Samsung.