Hello, I'm posting this on behalf of my friend who doesn't use reddit to see if anyone has had similar issues or any advice? My friends electricity bill has shot up to $400.00. They're are saying her recent payments have been rejected and there could be fraudulent activity, but she has to pay the full amount or they will cut it off. She has contacted her bank and they have emailed her bank statements to her, but there are no sketchy purchases or anything on there. Her last few payments were also not returned to her account. Is there anything she can do? She did recently have a roommate move out who kind if went full tilt before she left, is there any chance she could have done something? Any advice or imput appreciated.