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Because of me, my local Tim Hortons had to stop their whole night shift.
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First, I'm going to give some background information on the horrible treatment I suffered at this particular Tim Hortons. I'm going to list all the red flags that eventually made me quit and that I had to put up with for a whole year of working in this establishment.

  1. When I was hired to be in the night shift they told me that they were going to properly train me on the equipment and make sure I knew what I was doing before sending me on the night shift. Unfortunately for me I only got 1/4 of my training with a supervisor on the afternoon shift until they told me they were putting me on the night shift. At this point in time, I was still unfamiliar with a lot of aspects of the job and there were only going to be 2 other employee's on the night shift to train and help me. The person they eventually got to train me was a guy that was working there 3 months before me, basically, the blind leading the blind. I also had an awesome supervisor at the time that helped but he didn't have the time to train and help me too much.
  2. The expectations and the resources that they gave us to do our jobs were not even close to being enough. our job consisted of manning the front counter doing the drive-thru and cleaning the entire store. as I was new I was very slow at doing the cleaning due to the fact I wasn't familiar with what needed to be cleaned and what the procedure to clean certain items where. even though it was obvious that I was new every single day the head manager and the other day shift staff came in the morning we would be belittled and called lazy etc, for not getting all the cleaning done. We were a very small staff and also had to stop everything we were doing to serve a customer at least 50 - 60 times a night sometimes for one to two minutes up to 20 minutes at a time. our store is located down the road from a lot of the factories so when the factory workers would go on their breaks they would all drive up to our store and buy 2 or 3 sandwiches, multiple coffees and more. every night we could expect at least 3 times a night to have 10 cars in our drive-thru all at once witch was a lot of work and took us away from our duties. when our supervisor who has been there for many years talked to the head manager on multiple occasions about how we needed more staff on nightshift and it was super busy etc, all the head manager would say is that they would work on getting more people on nightshift then never do anything to fix it.
  3. With the problems stated above when the store would find someone who applied for a midnight position at our store and got hired they offered then the choice of staying on a day or afternoon shift. due to the fact not a lot of people really want to work a night shift they all, of course, took the afternoon and day shifts leaving us on the midnight shift completely screwed.
  4. Our head manager and some of the day and afternoon staff for some reason hated our guts even tho we barely interacted with them. It because super obvious when we had someone leave our store due to the fact they were going to England to live with their girlfriend at the time we needed a new supervisor for the night shift. you would think they would ask someone who was experienced in the day shift or afternoon shift to become a supervisor for the night shift, or at the very least give the title to one of us who has been working the night shift for 1 plus years like myself at the time. Our manager in my opinion of course. decided it would be appropriate to give the title to a new hire who we were currently training and had been there for only 2 months at that time.
  5. When our night shift supervisor finally had a mental breakdown on the floor due to the mental abuse our head manager has been dealing with us for the past year, the first thing the head manager did at the time (she was there when it happened to work the drive-thru) was to defend herself claiming it was not her fault and trying to deflect blame off herself instead of making sure our supervisor was ok.

Now that all of that is in the open I will tell you how I ruined the night shift. at the time the now 4-month hire supervisor needed to be transferred to afternoon shifts due to family concerns and obligations so we were down to a 2 man team most of the night. I will admit that back then I was a very people-pleasing person who would do a lot of things to help people out and didn't want to leave without a "proper excuse". because of that, I stayed there a while longer even tho I shouldn't have. Due to the fact that in total we only had 3 people who were willing to do the night shift, it means that if you were hurt or sick if you called in the store was put on red alert to replace us. Because of that one does I decided that I was just done with this store's bs. I thought to myself that I keep on making excuses to stay and I knew that if I didn't just do it already I would never leave and be miserable for many more years. Because of the lack of respect and decency that my boss gave me and the rest of the night staff I decided to just leave a note on my boss's desk at the end of my shift telling them that I quit and I wasn't coming back. Due to the fact that we only had a skeleton crew working the night shift, when I quit they had to shut down the night shift at the store. I was down for at least 3 months. Honestly can't say I regret it, I mean the only thing I do regret is that I didn't have the balls to march into my manager's office and tell her off before I left.

Anyway, I hope you enjoyed my tale. and to all of you working in retail DO NOT stay at a company that doesn't show you respect and treats you like less of a human, Minimum wage jobs are a dime and dozen and if you can get out please do. Currently, I have found another job and I love my supervisors and managers and we are very close and I am very happy.

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Posted
3 years ago