I really did not want to do this…

I am a US Diplomat security agent who works for the US State department. I consider myself a pretty successful person and one who doesn’t shy away from buying all the newest and greatest. Razer has become my top brand for some time now.

Upon release of the new 4090 laptops, I indulged myself in buying the 18” Razer and 16” Razer both in 4090 configuration all maxed out along with plenty of accessories ects.

I actually am a long time loyal customer of theirs and love their hardware and everything that they sell.

Last month, I ordered the Lamborgini aspired Razer 16 and not two hours had past since placing the order, I realized how fast they were actually shipping these, I tried my hardest to get this order cancelled. I wrote numerous emails, chats on the chat option on their website, finally was able to call a hot line and told them I was currently deployed in Ukraine and will not be home for another month, please cancel the order and I will re place one once I am home and know I will be able to accept the delivery myself. They told me the laptop was already processing for delivery, to try to contact FedEx and have them stop the shipment and resend the package to sender.

That’s exactly what I did; contacted FedEx and told them to stop shipment to send back to sender. FedEx told me only the sender can do this. Contacted Razer again; and they told me to just refuse this delivery upon delivery. I had placed the delivery address to my parents house and advised my parents to cancel the delivery do not accept it. I wanted to personally accept the package and also be within the return window in any case I needed to return the laptop for any reason.

Next thing I know, I get a notification that the package was DELIVERED and signed BY MY NAME. I called my parents right away and they told me no package came, no one knocked on the door, no package by the door, nothing, zero.

I contacted FedEx, Razer right away to tell them, they told me they will look into this and open an Investigation. I showed them proof that I am in Ukraine and will be there for another month!!

Week after week, I am checking in with them, I told them I would file a police report, they advised me not to.

Week after week, I am getting the run around. Week after week, generic answer after generic answer.

It’s been a month and a half and I still have a $5000 charge on my AMEX and no one can tell me where this laptop is!!!!

I am still getting the run around, they closed my case last week with no answer and no resolution, then get another message saying sorry for the miscommunication of our last email, we are still working on this.

I am sick and tired of getting no where with them, I paid for a $5000 laptop that I do not possess and no one can tell me where this is or how this will get handled.

EXTREMELY disappointed in this and really unsure what my options are at this time.

They have lost me as a customer for life, they surely lost alot more than $5000 in future sales from me.