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i’m talking patients calling staff or other patients names, “fuck you,” insults, etc.
at my facility, we verbally redirect, offer a PRN, and sometimes the answer is to just ignore.
some of the staff have a hard time with this and think we’re “letting them get away with it” or “condoning bad behavior.”
and while verbal abuse is still abuse, I think something we have to keep in mind about our jobs is that our patients have very little control. and they say things that push your buttons to test you to see if you can keep your cool. does it feel good to get called derogatory names? no. but also I feel like it’s part of our field in a way…
so… what do you do? how do you explain it to staff that don’t get it?
As a patient, I told a dr “fuck you” while I was on benzos detoxing and he sent me to unit 1 (which is the lockdown unit). I learned for next time to keep my mouth shut. I never did that to techs or nurses because they don’t have the same power.
Edit: as extra punishment, he cut all my detox meds. They kept waking me up in the lockdown unit insisting I take my meds, and I kept insisting the doctor didn’t have me on a single thing.
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I’m sure, but easy to get away with when dealing with people with substance abuse issues.
Also, I live in a city with a really extensive medical center. Lots of hospitals out here have students. When he came to visit me in unit one, he brought a bunch of his students with him. They all just stared at me. It was so awkward. Then he discharged me the next day.
Edit: one tech actually gave me a hug (or something like that, it’s been a few years) before sending me off when she had to walk me down to unit one. I think that the tech didn’t think the doctor should’ve done that either.